Privacy Policy

When you browse the site or place an order, we may collect:

• Your name and contact details (such as email address and phone number)
• Your shipping address
• Order details, including the designs and products you create and purchase
• Payment information entered at checkout — Cotton Dew does not store your full card details directly; this is handled securely by our third-party payment processor

We use the information we collect to:

• Process, print, and deliver your order
• Respond to customer support requests
• Send you order updates and, only if you opt in, occasional marketing emails
• Maintain and improve the site

We use cookies and similar technologies to keep your cart and design session working correctly, remember your preferences, and understand how the site is used so we can improve it. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended without them.

We retain order and account information for as long as needed to fulfil orders, meet legal and accounting obligations, and resolve any disputes. Photos you upload to use in a design are automatically deleted after 3 days if they are not used in a completed order, so your images don't sit on file any longer than necessary.

We use a secure third-party payment processor to handle checkout and payment transactions. We share only the information necessary to process your payment and do not sell your personal information to third parties.

You can request access to, correction of, or deletion of your personal data at any time by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe, subject to any legal or contractual obligations that require us to keep certain records.

For any questions about this Privacy Policy or to make a request about your personal data, please reach out through our Contact page.