Terms & Conditions

Cotton Dew is owned and operated by a company registered in Ajman, UAE.

By accessing this website, creating a design, or placing an order, you confirm that you have read, understood, and agree to these Terms, along with our Privacy Policy. We may update these Terms from time to time; continued use of the site after any change constitutes acceptance of the revised Terms.

Placing an order is an offer to purchase, which we may accept or decline. An order is only confirmed once you receive confirmation from us — for example, if a design violates our content policy below, or an item is unavailable, we may cancel or refuse an order even after payment.

Because most items are custom-printed to order, cancellations can only be accepted before production has started. Once an item has entered production, it can no longer be cancelled or changed.

All prices are shown in AED and include applicable taxes unless stated otherwise. We reserve the right to correct pricing errors and to change prices at any time; changes will not affect orders already confirmed.

Payment is processed securely at checkout by a secure third-party payment processor. We do not store your full card details on our servers — see our Privacy Policy for more on how payment information is handled.

Designs cannot include visible facial features (eyes, nose, mouth, or ears), whether human or animal. Silhouettes, back-of-head shots, and abstract art are permitted. This policy exists for both printing quality and privacy reasons.

You are solely responsible for any image, artwork, or text you upload or otherwise submit for printing. By submitting content, you confirm that you own it or otherwise have the necessary rights and permissions to use and reproduce it. Cotton Dew is not liable for any content you submit that infringes the intellectual property, privacy, or other rights of a third party, and you agree to indemnify us against any claims arising from such content.

We currently deliver across all 7 Emirates within the UAE. Estimated delivery times are provided at checkout and are not guaranteed, as production and courier timelines can vary. Risk of loss and title for items pass to you upon delivery to the shipping address you provide.

Because every item is made to order and printed specifically for you, custom-printed products are not eligible for return or refund except where the item arrives faulty, damaged, or with a manufacturing defect. If you believe your order has a defect, please contact us with photos of the issue within a reasonable time of delivery so we can review and, where appropriate, offer a reprint or refund.

Everything on this website — including the Cotton Dew name, logo, layout, graphics, and written content — is owned by us (Cambridge Creations) and protected by intellectual property law. You may not copy, reproduce, or use our branding or site content without our prior written permission. This does not affect ownership of the designs you personally upload, which remain yours.

To the fullest extent permitted by law, Cotton Dew shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or your purchase of a product. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

These Terms are governed by the laws of the United Arab Emirates, and any dispute arising from them shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

Questions about these Terms can be sent to us through our Contact page.